FAQs
You may be asked to quote your REF number when you reach out to our team for support, or for other matters.
The REF number for the Satair Merch Dashboard is FBCN1020.
For ease of use, we've designed our dashboards to imitate an e-commerce shop with regards to the ordering and checkout process. We highly recommend watching the interactive demo before you get started.
Since all the items in your inventory are prepaid, you will not need to pay anything when you checkout. Your shipping costs are billed to your organization on a monthly basis, or as agreed. Please read our Swag Fulfillment Policy, and ensure that you have the necessary approvals from your organization to order and ship items where you want to.
Redemption Pages are pages that contain a a shipping form. You can send the URL of this page to allow your recipients (customers, employees, members or anyone else) to automatically redeem swag boxes.
For example:
You can create a Redemption Page for an Employee Welcome Pack, and then send a link to the Redemption Page to all new employees joining your company. The recipient can input their shipping address, select their apparel size, if necessary, and voila – we'll ship the box to them! If you require an approval process before we ship the box, that can be done.
On your inventory, products with Redemption Pages will have a label saying Includes Redemption Page. The link to the Redemption Page can be seen below the product image on the product page. Recipients who you are sending the Redemption Page link to do not need an account to access it.
On your inventory, products with Redemption Pages will have a label saying Includes Redemption Page. The link to the Redemption Page can be seen below the product image on the product page. Recipients who you are sending the Redemption Page link to do not need an account to access it.
The Billing Spreadsheet is a full view of all orders, shipments, shipping cost breakdowns and bills for your organization's dashboard account with Boxaroo. It includes shipment data from all users of the Dashboard.
You need admin access to view the Billing Spreadsheet. If you do not have access to it, but think you should, please check with your administrator.
Yes, you can. Once an order is received, we need 1-2 business days to process the order. Once the order is picked up by our courier partner, a tracking number will be available next to the order on your Order page.
1) Once an order is placed, it takes 1-2 business days for us to process the order. The tracking number is updated after this period when the courier partner has picked up your order. In some cases, there is a delay between orders being shipped and the tracking numbers being updated. If so, please check back in a while and it should be updated.
2) Local Delivery: Most orders that shipped within the cities where we have a warehouse are sent via a trackable local delivery channel, but there are a few exceptions. So, in some rare cases, local deliveries may not have a tracking number.
Our courier partners manage their own order tracking pages. In cases where you don't see an update, it is probably due to a delay in their systems being updated. If you still have concerns, you can call the courier partner directly and quote your tracking number to get an update.
A lot of our warehouse systems are automated. If you inform us in time, then we can try to stop your shipment before it is picked up by our courier partner. But if it has already been picked up, then we cannot cancel it. You do however have the option of returning it (at your own cost).
To inform us about a return, please email fulfillment@boxaroo.co and quote your order number when doing so.
No, shipping is billed to your organization on a monthly basis, or as agreed.
Yes, we can, and we cover almost all of the world.
On the checkout page, you can see the list of countries you can ship to in the dropdown menu. If the country you want to ship to is not listed, it means we cannot ship there. This is most probably due to the fact that we do not have a reliable courier partner in the region, or there are restrictions and other factors that prevent us from shipping there efficiently. We're sorry if this causes any inconvenience. We are constantly developing and growing our list of courier partners.
If you shipment incurs duties or taxes, we will first settle all those payment on our end, and then bill your organization as part of the monthly billing costs. Please read our Swag Fulfillment Policy, and ensure that you have the necessary approvals from your organization to order and ship items where you want to.
The first point of contact should be the Boxaroo Dashboard admin within your organization.
If they need to escalate the matter to us, they will do so with their dedicated account manager at Boxaroo.